Training and Education

At Planned we understand the value of training and are constantly researching and developing new methods to best serve our clients and associates. Continuous training is essential to ensuring a productive and successful program of excellent customer service. Trained and empowered personnel will perform in a more engaged, attentive and proactive manner for you and your tenants at your property.

We are proud to be at the forefront of education and training within our industry and developed O.R.A.C.L.E. – Real Estate Service and Professional Development Center – to educate and elevate the real estate service industry’s collective understanding of fundamental building functions.

The 2,000 sq. ft. facility, based at the Planned Companies headquarters in Parsippany, NJ, features interactive training simulations, customized learning programs, 15 different work stations, a classroom and computer kiosk area with access to over 3,000+ web-based educational courses. This center supports the professional development of Planned’s 1,700-plus associates by providing hands-on training for janitorial, maintenance, security and concierge services.

O.R.A.C.L.E. embodies our principles: Owned by the students, Responsible to the environment, Actively seeking a better way, Client centered in results, Limitless in possibility and Excelling at being the best. Planned is focused on providing its staff with the tools they need to perform at the highest level, raising the bar on customer service excellence. The O.R.A.C.L.E. Real Estate Service and Professional Development Center is comprised of 15 work stations and the features of the center include:

• A green cleaning and maintenance station to train Planned associates on the appropriate cleaning products, personal protective equipment, safety compliance systems and protocols, to make communities as clean and Green as possible.
• A residential security gatehouse station to train associates in such activities as positioning cameras for safety, following protocol for visitors, effective communication, recording license plate numbers, requesting identification and more.
• A concierge/front desk station for training on such topics as proper attire, appearance and attitude, addressing guests, fire panel safety, emergency preparedness, etiquette for receiving packages and making accommodations for residents.
• Multiple stations on basic building functions, preventive maintenance and building components like landscaping, pool maintenance, elevator maintenance, HVAC/energy conservation, roofing, etc.
• LEED certification processes and programs, including classes on the benefits of implementing green initiatives at the workplace.
• Work bays that are equipped with computers to access Planned’s online School of Professional Development, which consists of 3,000+ web-based educational courses.

To learn more about the O.R.A.C.L.E. Training Center or to set up an appointment to tour the facility please contact Mary Kusen, Director of Marketing, at 973-739-0080 x 155 ormkusen@plannedcompanies.com