Planned Lifestyle Services headed by Executive Vice President Dino Iuliano, caters to the concierge, front desk and doorman needs of our residential and corporate clients across the Northeast – Connecticut, New York, New Jersey, Pennsylvania, Maryland, Virginia, and Washington D.C.
We maintain a staff of motivated, knowledgeable and professional Lifestyle associates that provide our clients with a one-of-a-kind experience. All of our concierge, front desk and doorman associates are carefully screened, trained, diligently supervised and are selected based on levels of integrity, customer service, experience and more. Additionally, all of our associates are insured, bonded, uniformed and display identification at all times.
Planned’s associates undergo constant training and analysis to ensure they perform at the highest levels, providing our clients with first-rate customer service. Additionally, our Lifestyle division operates with the Planned Access 24 system and Planned Direct – our online management systems.
Planned Lifestyle Services is committed to providing its clients with the unparalleled customer service they expect and deserve. Our Concierge and Doorman services include:
- Concierge Personnel
- Front Desk & Lobby Attendants
- Doorman Services
- Reception Coverage
- Packing Tracking & Assistance Programs
- Personalized Concierge Services
- Online Concierge Management Tools
Planned Direct
Planned Direct is our comprehensive, all-in-one, real time online management system that integrates the needs of the association, residents and your management team to ensure effective communication across all levels. This internet based program gives the management teams the tools to identify and resolve potential issues before they become problems -the team is better informed and more responsive.
Features include, but are not limited to, mass communication tools, project management and tracking, visitor/contractor coordination and check in, and a property management calendar. Whether you need to contact a resident: via email or phone, track the status of a package, look up local restaurants for residents and their guests or establish maintenance schedules and manage move-in and move-outs, Planned Direct has the communication tools to enhance the front desk experience.
Planned is proud to be a member of the following organizations: