Front Desk Service Our front desk associates at Planned Companies ensure smooth day-to-day operations for multi-family, HOA, and commercial buildings by providing exceptional concierge services. Whether managing tenant requests or coordinating with Lobby Attendants, our staff delivers an unparalleled experience. Planned Companies Concierge Services Include Planned Companies offers comprehensive concierge services, as well as front desk and doorman services, to residential and corporate clients. As a trusted concierge company, our commitment to reliability, accountability, and top-tier service ensures your building’s front desk is in the best hands. A well-organized front desk service is crucial for tenant satisfaction. Our front desk associates help reduce operational costs and improve overall management for property owners, making daily tasks much more efficient. Concierge & Doorman Services A building’s concierge serves as the “Director of First Impressions.” Our multifamily concierge professionals manage all front desk responsibilities—from greeting tenants to handling mail, packages, and vendor interactions. Our carefully selected front desk associates and lobby attendants undergo continuous training to provide outstanding concierge services. Each associate is screened, insured, bonded, and neatly uniformed, representing your property with the professionalism expected from Planned Companies. Key Benefits of Planned Companies’ Concierge Services Cost Savings Depending on the state, using concierge services or front desk associates instead of security guards can often result in significant tax savings. This cost-effective solution benefits multifamily front desk operations and corporate settings alike. People Skills Our front desk associates come from the hospitality industry and are skilled at creating a welcoming, professional atmosphere. Their interpersonal skills help build positive relationships between tenants and visitors, enhancing the overall experience. Appearance Our concierge associates are always dressed in professional attire, reflecting the high standards of our concierge company. Uniforms, grooming, and personal presentation are critical components that help reduce stress for property managers and ensure that a professional image is always maintained. Administrative Our highly trained front desk associates manage various administrative tasks, from handling mail to visitor logs, ensuring your front desk service operates smoothly. Computer Skills With excellent computer skills, our concierge associates manage communication tools like email and scheduling software to provide efficient service and keep operations seamless for your tenants and staff. Training All associates must complete our rigorous Concierge Training Program. Unlike other firms, this training is conducted face to face and not from a video program viewed on a laptop. This program may seem a little “old school,” but the benefits include being able to confirm that the associate understands the training, and it gives them the ability to ask questions of their instructors and their peers. Hiring Planned Companies utilizes the I-PLAN hiring methodology. I-PLAN was developed in-house and serves as a five-point test for each new employee. Do they have integrity? (the “I”), passion for their work? (P), do we believe they’ll stay with us for a while? (“L”ongevity), How’s their “A”ttitude? And finally, do they possess the trait to “N”ever be complacent? Management All Planned associates come with a professional management team in place to handle on-the-job management, ensure training is up to date, handle concerns about our associates from our clients, take care of payroll/benefits, conduct employee reviews, and ensure that the post is always covered in case your regular concierge is out sick. Our managers are always available to our clients to discuss any concerns or handle any changes that may come up. SOP Planned Lifestyle Services has invested significant effort and resources in developing Front Desk Standard Operating Procedures which provide transparency and efficiency across our day-to-day operations, ensuring residents and tenants have a positive experience with every front-desk interaction they have. Front Desk Technology Planned Companies employs cutting-edge technology to support our front desk associates. Our guest management and package tracking systems streamline day-to-day front desk services, allowing our team to operate with greater efficiency. Guest Management System Our guest management system is designed to track visitor access with precision. Photos and visitor details are logged, and tenants are notified via email upon their guest’s arrival, ensuring a secure and organized process. Package Tracking System Planned’s package tracking technology was designed to ensure tenants receive their packages promptly and correctly. Our system scans a package upon arrival and automatically emails the recipient to let them know it has arrived and is waiting to be retrieved. Frequently Asked Questions What does a concierge service do in a residential or commercial building? A concierge service provides front desk management, guest reception, package handling, and administrative support to enhance tenant satisfaction. The concierge often acts as the “Director of First Impressions,” greeting visitors, managing deliveries, and handling tenant inquiries. What is the difference between a concierge and a security guard? While both roles may involve overseeing the front desk, a concierge focuses on providing excellent customer service, managing guests, and assisting with administrative tasks. A security guard, on the other hand, is responsible for ensuring the safety and security of the building and its occupants. What services are included in concierge services? Concierge services typically include front desk management, doorman services, visitor management, package handling, administrative support, and assistance with scheduling and coordinating maintenance or service personnel. Are concierge services available 24/7? Yes, many concierge services, especially in residential or large commercial buildings, offer 24/7 availability to ensure continuous support for tenants and guests. This service can include night-time security, package handling, and managing late arrivals. Why are concierge services beneficial for property managers? Concierge services reduce the daily workload for property managers by handling front desk responsibilities, managing guest interactions, and ensuring a smooth operation. This allows property managers to focus on more strategic tasks while maintaining high tenant satisfaction.